Terms of Service

1. Agreement and scope

These Terms of Service ("Terms") govern use of the websites, applications, desktop software, application programming interfaces (APIs), and related services made available by AeonSea LLC, a North Carolina limited liability company ("AeonSea," "we," "us," or "our") (collectively, the "Services").

"You" means an individual using the Services and, when that individual is authorized to act for an organization, that organization. A "Business" is a marina, boatyard, marine-service shop, charter operator, yacht operation, restaurant, bar, retailer, employer, broker, seller or other operator using the Services in commerce. A "Customer" is a person buying or requesting a Business's goods or services through the platform. An "Order Form" is the accepted subscription checkout, order, proposal, or separate agreement that specifies the purchased features and commercial terms.

You agree to these Terms when you affirmatively accept them through registration, checkout, installation, or another process presenting the Terms. An authorized representative who accepts on a Business's behalf binds that Business and does not, merely by doing so, personally guarantee its obligations. Where a person uses only an informational public page, the applicable website-use and intellectual-property provisions apply; a contract requiring affirmative consent is formed only where the law and the acceptance process permit it.

An individually negotiated, signed agreement controls to the extent it expressly conflicts with these Terms. An Order Form controls the prices, modules, covered operating locations, and purchased term. Transaction-specific policies presented before acceptance govern the Business's particular booking or sale to the extent consistent with mandatory law. A Business cannot amend AeonSea's duties through its own customer-facing policies.

Our Privacy Policy, available at https://www.aeonsea.com/privacy-policy, explains personal-information practices. These Terms are not blanket consent for optional tracking, marketing, or collection requiring separate permission.

2. Eligibility, authority, and account security

You must be at least 18 years old and legally capable of entering this agreement. You must have authority to act for any Business, vessel owner, payment-account holder, or other person you represent. The Services are not intended for children; access by employees or crew below age 18 requires a separately approved arrangement and any legally required permissions before access is enabled.

Provide accurate, current information and keep your contact details up to date. Do not impersonate another person, falsely claim vessel ownership or professional qualifications, or create accounts to evade a restriction. We may request reasonably necessary information to verify identity, business authority, ownership, credentials, payment eligibility, or compliance.

Protect passwords, recovery information, devices, authentication factors, API credentials, and access tokens. Use individual accounts rather than sharing credentials, and enable required security features. Notify us promptly of suspected unauthorized access. You are responsible for activity you authorize and failures to exercise reasonable account security, but not automatically for activity caused by AeonSea's own security failure or for amounts applicable law does not permit us to charge you.

3. Business accounts and authorized users

A Business is responsible for its own operating locations, designated administrators, authorized users, configuration choices, and instructions submitted through the platform. Its administrators may grant role-based access within their authorized Business. Access must be removed when employment or authorization ends. The Business must provide legally required privacy, employment, consumer, and transaction notices to the people whose records it controls.

A person may represent several Businesses only when authorized by each. Access to one Business, vessel, payment account, employee roster or customer relationship does not grant access to another. Separate legal entities must use their own accurate identity and processor arrangements; a shared administrator does not merge legal or financial responsibility.

The relevant Order Form defines billable business locations or operating units and which modules are included. No per-user charge applies under standard Service or Charter plans unless a separately accepted offering expressly states otherwise. Multiple restaurants, bars, marina locations, vessels or mobile units are not automatically one billable location. The accepted Order Form, not a shared login, controls.

4. AeonSea's role and Business responsibilities

AeonSea supplies software, operational and marketplace tools, communication features, and payment integrations. Unless an expressly disclosed transaction states otherwise, AeonSea is not the marina, boatyard, repair contractor, charter vessel owner or captain, yacht broker, employer, restaurant, bar, retailer, insurer or seller providing the underlying physical goods or services.

The identified Business is responsible for what it supplies, including marina and charter safety, vessel suitability, personnel, service quality, menus, food and beverage service, alcohol permits and legal age checks, refunds and fulfillment it owes, proper wages and tips, consumer notices, applicable taxes, and required insurance. Businesses must obtain necessary permissions, permits, licenses and commercial insurance, and accurately disclose availability, qualifications, prices, cancellation terms, service descriptions and material restrictions.

AeonSea's obligations when it acts as a payment participant or merchant of record depend on the actual payment arrangement and applicable law (Section 7). Nothing in these Terms transfers away obligations that law places on AeonSea. A verification or badge means only that the particular disclosed checks were conducted; it is not a guarantee of safety, licensing, creditworthiness or future conduct.

5. Pricing, subscriptions, and automatic renewal

5.1 Prices and scope

The applicable Order Form or checkout identifies the current price, currency, plan term, included Business locations and modules, recurring-payment terms, mandatory fees and applicable taxes before acceptance. Business charges and platform charges must be distinguished; we do not impose undisclosed mandatory fees after purchase.

5.2 Service and Charter subscriptions

When offered under the current standard plan, a Service or Charter subscription is $250 per covered location per month or $2,400 per covered location for a prepaid 12-month term (equivalent to $200 per month). The annual plan is payable in advance, not a $200 monthly plan. Standard plans include authorized users without individual seat fees. The selected Order Form controls included modules and whether additional locations or modules carry separate charges. Published promotional or enterprise terms may differ when expressly accepted.

5.3 Marina reservation fees

Where an AeonSea reservation charge is presented, the current standard fee is $0.15 per billable vessel foot per disclosed billing interval, separate from the marina's charges. Before authorizing payment, the checkout must display vessel-length calculation, any minimum or rounding, the interval (daily, monthly, or other), the number of intervals, the payer and the total. For example, 40 billable feet over three expressly disclosed daily intervals would create an $18 AeonSea fee. No undisclosed monthly-to-daily conversion is authorized.

5.4 Marketplace, POS and other features

Any charges for charter booking, Restaurant and Bar POS, Retail POS, online ordering, payments, marketplace upgrades, warehouse, workforce or other modules are as shown in the specific checkout or Order Form. Restaurant checkout displays any applicable online order fee before payment. A committed order keeps its disclosed pricing. AeonSea's standard free boat-marketplace listing option does not itself impose a listing fee or AeonSea sales commission; independent brokers and payment providers can have their own disclosed charges.

5.5 Automatic renewal

A subscription renews automatically only where renewal has been clearly disclosed and affirmatively authorized in checkout or the Order Form. A renewing monthly or annual subscription renews for the disclosed successive term unless canceled before the next renewal. We disclose frequency, charge amount, next billing date, the means of cancellation and any trial conversion conditions. We provide renewal reminders and changes notices where law requires them. For annual renewing subscriptions, our stated operating policy is to provide a reminder approximately 30 days before renewal, subject to a different legally required window.

5.6 Cancellation

The Business may cancel the next subscription renewal through its available account controls or by submitting a cancellation request through https://www.aeonsea.com/contact, identifying the Business and plan. A request received before the renewal date prevents that renewal after reasonable authority verification. We do not require an in-person visit or mandatory telephone call to end a subscription purchased online. Deleting an app does not cancel the plan. Access ordinarily continues through the already paid term; canceling renewal does not, by itself, cancel existing Customer reservations or payment obligations.

5.7 Refunds and price changes

Except where these Terms, an Order Form or law provides otherwise, voluntary cancellation does not result in a prorated refund of subscription fees. A material price increase requires at least 30 days' advance notice and takes effect no earlier than the next renewal; prepaid periods keep their accepted price. Any newly paid module or location requires authorization. Free trials are not automatically converted to paid plans without clearly presented terms and required agreement.

5.8 Failed payments, taxes and support

We may reasonably retry an authorized payment, request an updated payment method and suspend paid service for continued nonpayment following reasonable notice. No undisclosed late fee is imposed. Each party remains responsible for its legally assigned taxes. Customer support and cancellation inquiries may be submitted through the Contact page without needing access to an active subscription.

6. Reservations, availability, and cancellations

A reservation request, payment authorization, or receipt is not necessarily an accepted reservation. A booking is confirmed only when the platform identifies it as confirmed by the responsible Business or its authorized instant-booking process. Checkout and confirmation must distinguish requested, pending, accepted, declined, canceled, and completed status.

Customers must provide accurate vessel dimensions, draft, dates, party size, utility or dietary needs when requested, and other material booking information. Businesses must keep availability and restrictions accurate and disclose deposits, cancellation deadlines, no-show fees, arrival requirements, and other material conditions before acceptance. Applicable deadlines must identify the relevant time zone.

If a Business declines a request or cannot honor it before performance begins, associated payment authorizations will be released or captured amounts refunded, including AeonSea fees for the unfulfilled booking, unless the Customer affirmatively accepts an alternative. Bank posting times may vary. A Customer cancellation or no-show is governed by the lawful policy accepted when booking. A later policy change does not alter an existing confirmed booking without agreement.

Weather, evacuation orders, maintenance, water levels, vessel suitability, and other conditions may affect performance. Customers and Businesses must address changes promptly under the accepted cancellation policy and applicable law. These Terms do not create a universal weather-related forfeiture or waive a refund legally owed. Account closure alone does not cancel a confirmed reservation; use the transaction cancellation process or contact support.

7. Payments, processing, balances, and disputes

7.1 Processor arrangements and merchant of record

AeonSea integrates with Stripe, including Stripe Connect, and may identify other processors for particular services. Businesses must complete applicable processor onboarding and maintain their own payment authorizations. Depending on the Stripe Connect charge configuration, AeonSea or the connected Business may be the merchant of record for a transaction; Stripe is not automatically the merchant of record merely because it processes a payment. The checkout, merchant details and receipt must reflect the actual payment arrangement. Each party retains the refund, dispute, consumer, network and statutory obligations arising from its actual role.

7.2 Customer authorization

A transaction authorization covers only the disclosed amount and specifically accepted deposits, incidentals, recurring charges or adjustment conditions. Saving a payment method does not authorize unrelated charges. Electronic-check, ACH, bank-account or recurring debits require the authorization and notices applicable to that payment method. Withdrawing a payment authorization does not extinguish a lawful underlying debt.

7.3 Fees, gratuities and surcharges

Customers must see the total cost and material fee terms before payment. Businesses may charge processing or service fees only when lawful, appropriately disclosed, permitted by their processor and compliant with card-network rules. Labeling a fee a "service fee" or "convenience fee" does not bypass applicable surcharge restrictions. In particular, prohibited debit- or prepaid-card surcharges are not authorized. Tips and gratuities must be clearly identified; the responsible Business manages tip distribution, payroll and tax treatment.

7.4 Financial records and balances

A POS receipt, invoice, displayed account balance, credit, transfer status or dashboard label such as "wallet" may reflect a pending or unsettled entry; it is not inherently a bank deposit, segregated customer account or redeemable stored value. Funds may be subject to authorization, settlement, holds, reserves, disputes, reversals and payout eligibility. No separate deposit-taking, escrow, stored-value or money-transfer service is created by these Terms; any such product requires separately disclosed terms and any necessary approvals.

7.5 Refunds, reversals and connected Business exposure

As permitted by the accepted processor agreement and applicable law, a Business is responsible for transaction-related refunds, disputes, chargebacks, reversals and negative balances attributable to its transactions or conduct. Related transfers may be reversed or lawful offsets applied, without collecting the same amount twice. Debits of external bank accounts require appropriate authority. This provision does not assign AeonSea-caused processing losses to a Business or remove AeonSea's own mandatory obligations.

7.6 Disputes and fraud

Report suspected billing errors through the responsible Business or AeonSea support. Businesses must reasonably cooperate with processor evidence deadlines and investigation requests. Neither Customers nor Businesses waive statutory disputes, timely card/ACH remedies or regulatory complaint rights. Suspected fraud may warrant temporary proportionate restrictions; submitting a good-faith dispute is not itself misconduct. Processor outcomes do not determine all contractual or legal claims.

8. Refund handling

Contact the Business about delivery, quality, or transaction-specific cancellation issues, and contact AeonSea about platform billing errors or our own charges. We may assist with a dispute but are not required to decide contested facts between third parties, except where our actual merchant-of-record role or law requires further action.

Refund eligibility follows the terms disclosed before purchase and mandatory law. AeonSea will correct its duplicate or erroneous charges. When a Business cancels or rejects an unperformed transaction, the Customer is entitled to the treatment stated in Section 6. For other eligible transaction refunds, AeonSea's transaction fee will be refunded in the same proportion as the underlying refunded charge unless a different lawful fee-refund policy was clearly disclosed and accepted before payment.

A processor's retention of its fee does not automatically make the Customer responsible for that cost or reduce a refund the Customer is legally owed. Refunds generally return to the original payment method; any alternative must be lawful and appropriately authorized. We will initiate refunds we approve without unreasonable delay, but bank posting times may differ. Subscription refunds are governed by Sections 5 and 22.

9. Marina, vessel, and charter activities

Marinas, charter providers, yacht operators and other Businesses remain responsible for physical facilities, boat and passenger capacity, seamanship, safety equipment, crew qualifications, charter authorizations, passenger manifests where required, weather decisions, insurance, emergency procedures and lawful operations. Fishing charters, recreational cruises, corporate events and large-yacht charters may carry different licensing, passenger-count and safety obligations; the operator must meet the rules applying to its activity.

Customers must supply accurate vessel dimensions, arrival information, passenger details where requested and relevant physical limitations. Any waiver, charter contract, captain/crew agreement, damage deposit, passenger condition or safety restriction is between the participating parties unless AeonSea expressly agrees otherwise. A displayed reservation or payment confirmation does not replace vessel, captain, crew or business qualifications.

If a charter or marina uses AeonSea Restaurant and Bar POS for onboard catering, dockside restaurants or events, that is a software feature offered to the operator, not a representation that AeonSea sells, serves, transports or delivers food or alcoholic beverages. The licensed operator remains responsible for alcohol service, age verification, food safety, licensed premises, delivery restrictions, passenger conduct and any applicable maritime requirements.

Maps, berth dimensions, tide, depth, weather and routing information may be incomplete or change without notice. Independently verify conditions with the responsible operator and authoritative navigation sources. AeonSea tools are not emergency-response systems, collision-avoidance systems or substitutes for required navigation equipment. Using the Services does not place a vessel in AeonSea's custody or create an AeonSea possessory or maritime lien.

10. Service work, estimates, and approvals

Service Businesses are responsible for diagnosis, qualifications, parts, workmanship, warranties, lawful estimates, required disclosures, and obtaining valid customer authorization. A software-generated estimate is not a guarantee of final price unless the responsible Business expressly agrees.

Customers should review work scope, rates, exclusions, deposits, and approval limits before authorizing work. Material changes and charges beyond an approved scope require the authorization required by the agreement and applicable law. An internal status change alone does not establish that a Customer approved additional work.

Electronic approvals, work histories, photos, and timestamps can document an interaction, but the parties remain responsible for accuracy, authority, completion, and required recordkeeping. AeonSea does not guarantee mechanical condition or seaworthiness based on a platform record. A completion or payment status is not a vessel inspection or acceptance of defective work.

11. Restaurants, retail, POS, and operational tools

11.1 Existing Restaurant and Bar POS

AeonSea provides Restaurant and Bar POS functionality to participating marinas, charter companies and other authorized hospitality operators, as well as supported restaurant and retail ordering functions. The feature may process menus, orders, invoices, receipts, taxes, tips, inventory changes and payment status as configured. Not every Business has every feature enabled. AeonSea supplies the software; the Business sells and fulfills its products or services.

11.2 Food, beverage and alcohol compliance

Businesses are solely responsible for their health and liquor licenses, permitted sales hours and locations, age and identification verification, server training, responsible alcohol service, intoxicated-patron rules, delivery or takeaway restrictions, product labeling, ingredients, allergies, pricing, promotions and refund policies. POS availability is not approval by any liquor regulator or payment processor to sell restricted items. A Business may use the platform for alcoholic-beverage transactions only where its activity, permissions, enabled workflow and processor arrangement allow it. AeonSea does not physically provide or serve alcohol.

11.3 Tips, taxes and receipts

Businesses must properly disclose optional gratuities and service charges, comply with tip-pooling and wage laws, apply appropriate tax categories, reconcile cash drawers, confirm settlements, preserve required receipts and address Customer complaints. POS calculations and inventory reports are tools, not tax, accounting, employment or regulatory advice. Customer-facing transaction terms and prices must be presented before sale.

11.4 Other operating tools

Warehouse, tool-room, service scheduling, restaurant and retail inventory, workforce, timekeeping and payroll-related functions require correct Business configuration and review. Each Business remains the employer responsible for wage payment, overtime, breaks, payroll taxes, worker classification, hiring and employment records. A time entry or automated tip allocation does not certify legal compliance.

11.5 Hardware and offline operations

Desktop POS installations, card readers and any supported offline functions are subject to processor and hardware rules. Local equipment, connection failure, cached records or synchronization delays can create duplicate, delayed or uncollected payments and inconsistent inventories. The Business must secure devices, reconcile cash and cards, prevent duplicate fulfillment and maintain fallback procedures. Offline card collection must occur only through expressly supported and authorized workflows.

12. Marketplace listings, jobs, and yacht teams

Sellers and brokers must have authority to publish listings and accurately describe ownership, condition, availability, pricing, and material restrictions. A listing does not establish clear title, absence of liens, survey results, authenticity, or broker licensing. Buyers should obtain appropriate inspections, title checks, and transaction documents. AeonSea is not an escrow or closing service unless a separate, express arrangement says otherwise.

Employers, yacht owners, and captains are responsible for lawful recruiting, hiring, supervision, credential checks, contracts, and compensation. Applicants and crew must provide truthful qualifications and authority. The platform does not guarantee employment, candidate suitability, license validity, or a background investigation. Verification is limited as described in Section 4. The Services are not designed to supply regulated consumer reports or to replace legally required hiring procedures.

Use resumes, identity documents, insurance records, and professional credentials only through the designated protected workflows and for authorized purposes. Access to a document does not authorize unrelated reuse, publication, or distribution. Demo listings, simulated transactions, and records marked "test" or "demonstration" are not real offers and must not be used for actual purchases or employment decisions.

13. Your content and limited permission to use it

"User Content" includes listings, photos, videos, reviews, messages, documents, operational records, and other material you submit. You retain any ownership rights you have. Uploading material does not transfer ownership of it to AeonSea or establish ownership over another person's information.

You grant AeonSea a nonexclusive, worldwide, royalty-free license to host, copy, transmit, display, format, and otherwise process User Content only as reasonably necessary to provide the Services you request, operate and secure the platform, perform authorized support, and meet legal obligations. We may allow service providers to exercise these rights solely for those purposes and subject to appropriate confidentiality and data-protection requirements.

For content you designate public, this permission includes displaying and distributing it through the platform's public listings and enabled discovery, sharing, and search-indexing functions. It does not authorize public disclosure of private records. Public information may be indexed or copied by others; we cannot guarantee removal of copies outside our control.

The license ends when the content is deleted from our active systems, except for copies reasonably retained under Section 23, content lawfully retained by transaction participants, and legally required records. You represent that you have the rights and permissions needed to submit the content and authorize its intended use. Do not submit unlawful material or another party's confidential information without authority.

14. Privacy, Business records, and vessel history

Personal information is processed as explained in the Privacy Policy and, for a Business relationship, any applicable data processing agreement. AeonSea may be responsible for account, security and platform purposes while acting on a Business's lawful instructions for certain Business-controlled records. The role depends on the specific processing activity, not the product label.

Businesses and employees receive only information authorized for their role and interaction. Making a marina reservation, receiving a repair estimate, ordering food at a marina restaurant or aboard a charter, using Restaurant and Bar POS or applying for a job does not authorize access to unrelated private conversations, payment records, employment information or other Businesses' customer lists. Shared vessel history may include authorized maintenance facts without disclosing a prior owner's contact, payment or private communications.

You permit information necessary to perform the action you request to be provided to the relevant marina, service shop, charter operator, hospitality merchant, employer, processor or other transaction participant. This is not permission to publish private records or market to people outside the authorized relationship. A Business must provide its own notices and respect applicable privacy and employment laws.

Sensitive identification documents, bank credentials and full card numbers must be submitted only through specifically designated protected workflows, not ordinary messages, public listings or unrestricted attachments. The platform is not a general-purpose medical-record system; do not upload medical records or sensitive health information unless the relevant feature expressly requests them.

15. Confidentiality and security

Each party will protect the other party's nonpublic information that is identified as confidential or reasonably should be understood as confidential. Use it only to perform this agreement or exercise related rights, and disclose it only to authorized personnel and service providers with appropriate confidentiality duties. Exceptions apply to information lawfully public, already known without restriction, independently developed, or rightfully received from another source.

Disclosure required by law is permitted. Where lawful and practicable, provide notice and limit disclosure to what is required. Nothing here restricts lawful reports to authorities, protected whistleblowing, or honest consumer reviews that do not disclose legally protected confidential information.

AeonSea will maintain reasonable administrative, technical, and organizational safeguards appropriate to the information processed and our legal obligations. Access by our personnel or service providers must be authorized and reasonably necessary for support, operation, security, or legal compliance. We will provide security-incident notices as required by applicable law and signed agreements.

No system can guarantee complete security. We do not promise a particular certification, encryption implementation, rotation schedule, response time, or absolute prevention of loss unless expressly stated in a signed agreement. This does not excuse a failure to meet our express commitments or nonwaivable legal duties.

16. AeonSea intellectual property and software license

AeonSea and its licensors retain all rights in the Services, software, source code, architecture, interfaces, documentation, trademarks, and other proprietary materials, excluding rights you retain in User Content. These Terms do not transfer a licensor's ownership to AeonSea or grant you ownership of the platform.

Subject to these Terms and applicable payment obligations, we grant you a limited, nonexclusive, nontransferable right to use the Services for authorized personal or internal business purposes during your permitted access period. Business personnel may use the Services within their authorized roles. Third-party and open-source components remain subject to their applicable licenses.

Except as permitted by law or an express license, do not copy or redistribute platform software, sublicense access, remove proprietary notices, reverse engineer nonpublic components, bypass access controls, or use unauthorized interfaces. API access is limited to authorized credentials, permissions, documented limits, and approved purposes. These restrictions do not prohibit rights that cannot lawfully be restricted, lawful interoperability, or authorized security testing.

You may voluntarily provide feedback. You grant us a nonexclusive, royalty-free license to use that feedback to improve the Services, without an obligation to pay you. This does not transfer ownership of your reviews or authorize disclosure of confidential information included in feedback.

17. Acceptable use and honest reviews

Do not use the Services to facilitate unlawful restricted-goods or alcohol transactions or for fraud, impersonation, unlawful discrimination, harassment, threats, exploitation, illegal transactions, or infringement of another person's rights. Do not distribute malware, steal credentials, access another account's data, bypass tenant boundaries, interfere with security, overload systems, evade restrictions, or conduct unauthorized vulnerability testing. Report suspected vulnerabilities through the contact information in Section 29 without exploiting them or collecting unrelated data.

Do not scrape private information, harvest contact details, send unauthorized bulk communications, falsify bookings or financial records, manipulate reviews, publish fake credentials, or misuse payment features. Authorized public indexing and approved integrations remain permitted within their scope. A Customer's payment credentials or funds must not be used for unrelated transactions.

Honest reviews and good-faith complaints are permitted, including negative ones. We do not require positive reviews or impose penalties merely for criticism. Reviews must reflect genuine experience, and any material incentive or relationship must be disclosed. We may remove unlawful, fraudulent, irrelevant, privacy-invading, or otherwise prohibited content, but not simply because its opinion is unfavorable.

18. Copyright complaints and counter-notices

A person who believes User Content infringes copyright can submit a written report through https://www.aeonsea.com/contact using the subject "Copyright Notice". The report should identify the work, the allegedly infringing material and its location, the reporting party's contact details, a good-faith explanation of the concern, and the authority to submit the report. We may request additional information needed to evaluate the matter.

AeonSea may remove or disable access to reported material, provide fair notice where appropriate, consider a response or counter-notice, and suspend repeat infringers in appropriate circumstances. Knowingly submitting materially inaccurate claims may have legal consequences. Nothing prevents a rights holder from using remedies provided by law.

This general reporting route is not a representation that AeonSea has registered a designated DMCA agent with the U.S. Copyright Office. Where a registered agent and formal notice-and-counter-notice procedure are required for a particular statutory protection, those requirements must be separately satisfied. The agent's verified contact information, when designated, will be made publicly available.

19. Communications and electronic records

We may send account, transaction, security, billing, renewal, and legal notices through the Services or to the contact information you provide, using a legally permitted delivery method. Keep that information current. Copies of accepted Terms and transaction confirmations should be available to retain. Additional electronic-delivery disclosures and consent will be obtained where required; acceptance of these Terms alone does not replace them.

Electronic signatures, acknowledgments, and approvals may be used where the parties agree and law permits. A person signing for another party must have authority. Audit records may be evidence but are not automatically conclusive or immune from challenge.

Marketing messages, promotional SMS, and legally regulated automated communications require any separate consent applicable to them. Acceptance of these Terms is not a blanket marketing consent or a condition that you receive promotional texts to purchase. Businesses using platform messaging must obtain necessary permissions, honor opt-outs, and avoid unsolicited or unlawful communications.

20. Third-party services and automated features

Stripe and its payment products, Mapbox or other map/weather services, communications and email providers, New Relic monitoring, hardware providers, hosting services and other enabled integrations may be governed by separate agreements or notices. An integration may receive information reasonably required to perform the authorized feature. A Business must enable integrations lawfully and respect provider requirements. Third-party involvement does not remove AeonSea's own express and statutory responsibilities.

Maps, forecasts, geocoding, payment responses, availability predictions, accounting exports and automated recommendations can be inaccurate or unavailable. Users must verify consequential decisions and regulated information with appropriate sources. An automated system does not create a contract, employment action, payment, new service-work scope or authorized disclosure without the permissions required for that action.

If an AI-assisted capability is offered, its specific processing and providers will be disclosed as required. These Terms do not give AeonSea or a model provider permission to use nonpublic Customer or Business content to train a general-purpose AI model for unrelated purposes. A Business may not use integrations to bypass permissions, export other tenants' information or combine personal information for unapproved marketing.

21. Availability, maintenance, and testing

We will use commercially reasonable efforts to provide the purchased Services and address material failures. We may perform maintenance, issue security updates, or modify features. Where practicable, we will provide advance notice of scheduled maintenance likely to materially interrupt paid Services. No specific uptime percentage, recovery time, backup interval, or support response time is guaranteed without a separately accepted service-level agreement.

We may change or retire features, but will not materially reduce core functionality purchased for a prepaid term without providing substantially equivalent functionality or an appropriate termination and unused-fee refund option. Roadmaps and discussions of future features are not delivery commitments unless included in a signed agreement.

Beta, preview, demonstration, and test features are identified as such, may change or end, and should not be relied on for production or safety-critical use. Test environments may be reset or deleted. Do not submit real payment credentials or sensitive production data to a test feature unless the documented workflow expressly permits it.

22. Suspension, termination, and subscription remedies

We may reasonably restrict content or suspend access where necessary to address suspected fraud, security risk, unlawful activity, a material breach, nonpayment, processor restrictions, or a legal requirement. Restrictions should be proportionate where practicable. We will provide notice and an opportunity to address the issue unless doing so would create material risk, compromise an investigation, or violate law. You may request review through Section 29.

For a curable material breach not requiring urgent action, we will ordinarily provide at least 10 days' written notice to cure before terminating paid Services. We may terminate immediately for serious or repeated violations or where continued service is unlawful. We may discontinue paid Services for other reasons on at least 30 days' notice and will refund prepaid fees for the unused discontinued period.

You may terminate affected paid Services if AeonSea materially breaches this agreement and does not cure the breach within 30 days after receiving reasonably detailed written notice. In that event, we will refund prepaid subscription fees attributable to the unused terminated period. These remedies do not limit nonwaivable legal rights.

A termination for your breach does not erase earned fees or automatically require a refund, but we will not retain amounts prohibited by law. Closure or suspension does not authorize forfeiture of customer funds. Existing booking, payment, refund, confidentiality, and lawful recordkeeping obligations continue as applicable; ending access does not itself undo a transaction.

23. Data export and retention after termination

A Business may request a standard export of its authorized, then-available Business records during its subscription and for 30 days after termination. We will provide a reasonable export of then-available records in a commonly used format without an additional standard export fee. Custom transformation, migration, or engineering may require an advance quotation and separate agreement. Export rights do not include another Business's records, unrelated personal information, platform source code, security secrets, or AeonSea's proprietary internal analyses.

We may restrict direct account access for security or legal reasons while providing a secure alternative where appropriate. Submit export requests promptly; this section does not promise continued full application access or indefinite storage. After the export period, records may be deleted under our retention practices, subject to applicable law and signed agreements.

We may retain information reasonably necessary for transactions, accounting, disputes, security, legal obligations, and backup recovery under the Privacy Policy. Backup copies may persist until overwritten through normal retention processes and will remain protected. Account deletion does not require removal of another party's lawful transaction records. Statutory privacy access, correction, and deletion rights remain available regardless of this export window.

24. Warranties and disclaimers

EXCEPT FOR OUR EXPRESS COMMITMENTS IN THESE TERMS OR A SIGNED AGREEMENT, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." AEONSEA DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant uninterrupted or error-free operation, complete data accuracy, successful payment collection, business profitability, booking volume, hiring results, or another party's performance. Records and reports are tools for review, not legal, tax, accounting, engineering, medical, or navigation advice.

These disclaimers do not remove express promises we make, justify misleading descriptions, or exclude warranties, remedies, or duties that applicable law does not permit us to exclude. Businesses remain responsible for warranties they give their Customers, and Customers retain rights against the responsible seller or provider.

25. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER AEONSEA NOR ITS LICENSORS OR SERVICE PROVIDERS WILL BE LIABLE UNDER THIS AGREEMENT FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING CONSEQUENTIAL LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

SUBJECT TO THE EXCEPTIONS BELOW, AEONSEA'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) $500 OR (B) THE FEES YOU PAID OR OWE TO AEONSEA FOR ITS SERVICES DURING THE 12 MONTHS BEFORE THE FIRST EVENT GIVING RISE TO THE CLAIM. RELATED CLAIMS SHARE ONE CAP.

For calculating this cap, AeonSea fees do not include amounts payable to Businesses for their goods or services, taxes, tips, or third-party processing charges passed through without retention by AeonSea. An amount paid to a marina or service provider is not an AeonSea subscription fee merely because it was processed through the platform.

These exclusions and limits do not apply to fraud, gross negligence, willful misconduct, death or personal injury caused by negligence, or liability that cannot lawfully be limited. They also do not cap AeonSea's obligation to remit funds rightfully belonging to you, correct unauthorized or duplicate charges for which it is responsible, or pay refunds expressly due under these Terms. Direct damages otherwise recoverable for breach of an express data-protection duty are not excluded merely because they concern data; the monetary cap applies unless an exception or signed agreement provides otherwise.

Some jurisdictions restrict these provisions. In those jurisdictions, they apply only to the extent lawful. Nothing here limits a third party's independent liability or releases a Business from obligations owed to its Customers.

26. Business indemnification

A Business will defend and indemnify AeonSea and its personnel against third-party claims, resulting judgments and reasonable defense costs to the extent caused by the Business's unlawful or infringing content; negligent or unlawful physical services; product, vessel, food or alcohol operations; employment practices; regulatory noncompliance; fraud; or material breach of these Terms. This includes claims linked to the Business's operation of marina, charter, Restaurant and Bar POS or other merchant services, but does not include loss caused by AeonSea's own breach, negligence, willful misconduct or infringing platform materials.

AeonSea will provide reasonably prompt notice of the claim and reasonable cooperation, subject to legal privileges and confidentiality. The Business may manage the defense using qualified counsel, but may not settle by admitting wrongdoing by AeonSea or imposing nonmonetary duties on AeonSea without our consent, not unreasonably withheld. A delay in notice reduces indemnity only to the extent it causes material prejudice.

This contractual indemnity applies to Businesses acting commercially, not to an individual Customer solely buying for personal or household use. It does not penalize a good-faith review, protected complaint or legitimate payment dispute, and is enforceable only to the extent permitted by applicable law.

27. Governing law and dispute resolution

North Carolina law governs these Terms except where controlling federal law (including applicable maritime law) or mandatory consumer-protection law requires another rule. Choice of law does not deprive consumers of nonwaivable protections.

Before filing a claim, either party may send a written description through the Contact page and attempt informal resolution for 30 days. Informal efforts do not prevent urgent relief, small-claims filings, banking remedies, regulator complaints or the preservation of legal deadlines.

Except where a consumer has a nonwaivable right to use a different venue, disputes may be heard in state or federal courts of competent jurisdiction in North Carolina. Neither party is required by these Terms to arbitrate; these Terms do not waive jury-trial, class-action or representative-action rights. Each party pays its own legal fees unless law, a court order or a separate enforceable agreement provides otherwise.

28. Changes and general provisions

We may revise these Terms prospectively. We will provide at least 30 days' notice of material changes through a legally appropriate method, unless a shorter period is reasonably necessary for law, security, or fraud prevention. We will identify the effective date and obtain renewed affirmative acceptance when required. Mere posting does not substitute for legally required notice or agreement.

Changes will not retroactively alter accrued claims, accepted transaction charges, or prepaid subscription commitments without an enforceable agreement. A dispute arising before the effective date remains subject to the version validly agreed for that dispute. Where a material change prevents continued use of prepaid core Services, Section 21's termination and refund protection applies.

Neither party is responsible for a failure caused by events beyond its reasonable control to the extent it could not reasonably prevent or mitigate the failure. The affected party must take reasonable mitigation measures. This does not excuse payment for Services already delivered, remittance of another person's funds, legally required refunds, or duties that law does not allow it to suspend.

Neither party may assign this agreement without the other's consent, except as part of a bona fide merger, reorganization, or transfer of substantially all relevant business assets to a successor that assumes the obligations. Assignment does not eliminate accrued rights or permit a prohibited use of personal information. No partnership, employment, franchise, or general agency relationship is created; any authorized payment-agency role is limited to its disclosed scope.

If a provision is unenforceable, it will be severed to the minimum extent necessary, and the remaining agreement will continue where legally possible. Failure to enforce a term is not a waiver. Provisions that by their nature should survive—such as accrued payments, refund duties, permitted retention, confidentiality, intellectual property, liability limits, and dispute terms—survive termination. These Terms and the applicable accepted agreements form the agreement on their subject matter, without excluding liability for fraud or nonwaivable representations.

29. Contact and legal notices

AeonSea LLC — North Carolina, United States.

Public support, privacy inquiries, subscription cancellations and ordinary contractual notices: https://www.aeonsea.com/contact. Identify your request in the message (for example, "Legal Notice," "Subscription Cancellation," "Privacy Request" or "Copyright Notice"), provide the relevant Business or transaction where applicable, and include a safe return contact method. Do not include passwords, payment credentials or identity documents in an ordinary contact submission. This channel is accessible without being signed in.

Formal service of court papers and other legal process must follow applicable law, including service through the company's registered agent where authorized; the general website form does not waive those requirements. Where a law or a separately signed agreement requires a different delivery method or a verified physical address, that method controls. We may also use the email and account-contact information you have provided for notices in a manner permitted by law.